Bishopsgate Dental Care

Bishopsgate Dental Care

Complaints Policy

At Bishopsgate Dental Care, we do our best to ensure that all patients feel pleased with their experience and interactions at our practice. We strive to go beyond expectations on every visit, as we value the work we do, and our relationships with our patients.

On the chance a patient is not satisfied, we want to hear from you. Our team takes every complaint very seriously. When patients have feedback, they are dealt with politely and promptly to resolve the matter as quickly as possible.

The way we handle complaints is the manner in which we would want our complaint about a service to be handled. We want our patients to have a wonderful visit every time they visit our practice, which means we always listen, gain an understanding of the situation and any shortcomings, and respond appropriately.

We learn from every mistake, and will always address patients’ concerns in a caring and sensitive way.

If a patient complains on the telephone or at the reception desk, we will listen to their complaint, and offer to refer them to the Practice Manager immediately.

If the Practice Manager is not available at the time, we will invite the patient to write a letter or email to explain their complaint. The Practice Manager will get in contact with an unsatisfied patient within 24 hours.

Once the Practice Manager responds, if a patient still feels their complaint has not been fully resolved, they may contact the Dental Complaint Service, an organisation that supports patients wishing to make a complaint regarding their healthcare. You can contact them on: 08456 120 540 or via email at [email protected]

General Dental Council
Care Quality Commission
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